Introducing Our Construction Team

6/25/2024 (Permalink)

At SERVPRO of Phenix City, Eufaula & Tuskegee, we're dedicated to making it “Like it never even happened." Our construction team is committed to restoring your property quickly and efficiently, with a focus on minimizing disruption to your life. You might be wondering what makes us different, and today’s blog is to share a bit more detail about just that.

One of the key components of our service is assigning a dedicated project manager to every job who understands your unique situation and works closely with you throughout the entire restoration process. They are skilled in navigating the complexities of fire and water damage restoration, providing you with peace of mind during a stressful time. Throughout the process, our Project Managers will be onsite coordinating the work that needs to be done and helping you pick out your materials. We also have many supplier agreements in place for just-in-time delivery, expediting turnaround times and minimizing delays.

Our team has built trusted relationships with all major insurance companies. With over 100 managed contracts through our corporate office and various insurance companies, our extensive network and industry expertise allow us to handle projects of any size with confidence and efficiency.

Transparency and fairness are cornerstones of our service. We use insurance industry standard pricing models (Xactimate/Symbility) to ensure you receive competitive and accurate estimates. No surprises, just straightforward pricing you can trust. Each job also benefits from a dedicated Job File Coordinator, providing consistent communication and updates. Our Job File Coordinator is responsible for getting your estimate approved and working with the insurance company to expedite the process and get you back to your preloss condition in a timely manner.

Our dedicated team of SERVPRO® professionals and our trusted partners work diligently to restore your property to its preloss condition. We're here to support you every step of the way, delivering exceptional service and results you can count on.

Celebrating Our Team Each Month

6/18/2024 (Permalink)

Each month, SERVPRO of Phenix City, Eufaula & Tuskegee comes together for a monthly breakfast to celebrate our team. 

We'd love to share about what happened at our May employee breakfast to give you a peek behind-the-scenes. 

Our May company breakfast was an incredible one! We had Robert Moore, the Head Coach of the men’s basketball team at Columbus State University, as our guest speaker. He shared wisdom about working together as a team and about how you are in control of your motivation and your happiness. It was an empowering speech! 

It’s that time of year, so we did a quick give away for a grill. Congrats to Matt Perryman for winning! 

Lynn talked about the growth of SERVPRO® and how fortunate we are to be a part of the brand.  

We also celebrated some of the Mother’s we are so lucky to work alongside (unfortunately, missing a few from our team who have been hard at work helping customer’s from a storm that came through our community the night before). 

If you want to see photos of our monthly breakfasts, be sure to follow along with us on social media where we always share a quick recap!  

What Our Customers Say

6/18/2024 (Permalink)

Google reviews are incredibly important for small businesses like ours because they help others see the quality of our work through real customer experiences. Positive reviews build trust and make us stand out, often helping new customers decide to choose us over others. They also give us valuable feedback so we can keep improving. We’re truly grateful every time someone takes a moment to share their thoughts. In this blog, we want to highlight some recent reviews to show our appreciation and give you a glimpse of what it’s like to work with us.

Richard said, "This the second time we have used SERVPRO of Phenix City, [Eufaula & Tuskegee]. Susan is always great, Sam is remarkable and Paxton, Edwin and Matt were very helpful. I will always ask for this office for any remediation needs. They communicate and give heads up when enroute and answer all questions."

Todd shared, "My mom’s bathroom and bedroom flooded and the SERVPRO® team was great. Edwin, Paxton, John, Corey and Tony really did a great job getting things moved and dried out. I appreciate Edwin communicating what was being done, as I was out of town. Thanks to these guys for a great job."

Janet wrote, "This group is exceptional!! Quick to Respond, showed up on time, friendly and with all required to do the job well. Took their time with details and cleaned up behind themselves. I cannot recommend enough- Thank you Edwin, Paxton, Eddie and Cory as well as Hewston. You exceeded expectations. Well done."

These are only a few of our recent reviews. Head over to Google to read more of our customer's experiences! Thank you for the opportunity to serve our local community. 

A Homeowner's Experience

6/2/2023 (Permalink)

We recently got a glowing review from a customer named Shannon and we wanted to share this on our blog. THIS is what it is all about! We appreciate the opportunity to take care of our customers in moments just like this. Thanks again, Shannon for sharing. 

"I have been a homeowner for over 20 years and this was my first homeowner's claim. I was so upset when I woke up to half of my home being flooded. My husband and I felt so overwhelmed and unsure of what would become of our home. My first call was to my insurance agent who told me to contact a restoration service immediately. She gave me several companies to choose from. I had never dealt with any company of this nature but decided to go with SERVPRO. I was not sure what to expect from their initial visit. I was anxious and nervous. SERVPRO was able to meet me the very next morning to do a very detailed inspection (finding things I didn't even notice immediately). David Spitzmiller took detailed photos and listened to all of my explanations and worries over what was to come. He was so sympathetic to how devastated we were. The next day the mitigation team l by crew chief Cole Brown began the process of removing the carpet, and hardwood floors and installing fans and other equipment to help ensure the damaged areas were removed and the fans, dehumidifiers, and air blowers would run to prevent any additional damage. He and his team were amazing at handling everything. I was stressed about what and how my furniture would be moved and protected. They came in and told me not to worry they would get everything moved and I didn't have to do anything. Their team immediately got to work and I was with them the entire time they answered EVERY question I had and explained to me each step and what purpose it served. While having your home flooded is scary and devastating I promise SERVPRO is professional, caring and I will sleep much better tonight because of Cole Brown and his team for their hard work to begin my home on its way to being ready to rebuild the damaged areas. I can not express how much knowledge and information they provided to me all day as they worked (and wow is flood damage a lot of work to remove). I am grateful to SERVPRO for the professional, caring, and knowledgeable team I had. I know I kept asking some of the same questions over and over but Cole answered them with a smile, information and compassion each time. Sometimes I just needed to hear his reassurance about what was happening and what was going to happen. I want to thank them and all of the SERVPRO team for their hard work."

Chemical Fires At Home

5/3/2023 (Permalink)

Did you know that an average of 1,700 home fires per year are caused by instances of spontaneous combustion or chemical reaction? (Source)

Chemicals you use in your home can be dangerous to your health and the environment. To keep your family safe, follow these safety tips from the U.S. Fire Administration when you use, store or throw them out.

• Follow the instructions on the label when you use and store household chemicals.

• Don’t mix products. This can cause deadly gases or cause a fire.

• Store products in their original containers.

• Store anything that can catch on fire away from your home.

• Only fill portable gasoline containers outdoors in an airy area. Make sure to place the container on the ground when you fill it.

• Never store materials that can cause a fire in the sun or near an open flame or heat source.

• Store these materials out of the reach of children and pets.

• Use safety locks and guardrails on shelves and cabinets when you store materials. This will prevent them from falling or tipping.

• Wear gloves or goggles when you use these materials.

We hope this post helped you think about how you can continue to keep your home and your family safe when storing, using or discarding chemical products.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Fire Hazards During Severe Thunderstorms

5/3/2023 (Permalink)

Severe thunderstorms are a common occurrence during the spring and summer months and can bring with them a number of fire hazards. Lightning strikes, strong winds, and heavy rain can all increase the risk of fires, both indoors and outdoors.

One of the biggest hazards during severe thunderstorms is lightning strikes. Lightning can strike trees, buildings, and other structures, causing fires. It's important to ensure that trees are trimmed back away from your home, and that your roof and gutters are in good condition.

Strong winds during severe thunderstorms can also cause fires. High winds can knock down power lines and cause them to spark, leading to fires. It's important to stay away from downed power lines and report them to your power company immediately. You should also ensure that your home's electrical system is in good condition, with no frayed wires or overloaded circuits.

Heavy rain can also pose a fire hazard during severe thunderstorms. If water gets into electrical outlets or appliances, it can cause a short circuit and spark a fire. Ensure that all electrical outlets and appliances are kept away from water, and that any electrical cords are in good condition.

It's important to take necessary precautions during severe thunderstorms to prevent fires. Ensure that you have working smoke detectors installed throughout your home and test them regularly. If you experience a fire during a severe thunderstorm, call 911 immediately and evacuate your home. Stay away from the fire and wait for the fire department to arrive.

By being aware of fire hazards during severe thunderstorms and taking necessary precautions, you can help keep yourself and your loved ones safe. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Grill Safety for Summer 2023

5/1/2023 (Permalink)

Every summer we like to write a blog reminding our readers how important it is o grill safety. Grilling is a great way to enjoy delicious food with friends and family, especially during these warm summer months. However, it’s important to remember that grilling can pose a fire hazard if not done safely. Here are some tips for preventing fire damage to your home while grilling:

1. Keep the grill away from your home and any flammable objects. The grill should be placed on a level surface at least 10 feet away from your house, garage, and any trees, shrubs, or other flammable objects.

2. Clean your grill regularly to prevent grease buildup. Grease buildup can ignite and cause a fire, so it’s important to clean your grill after each use. Use a grill brush to remove any food debris and grease.

3. Check for gas leaks before using a gas grill. Gas leaks can cause an explosion or fire, so it’s important to check for leaks before using a gas grill. Apply a soap and water solution to the gas hose and connections, and if you see any bubbles, turn off the gas immediately and have the grill serviced by a professional.

4. Never leave the grill unattended. It’s important to keep a close eye on the grill while it’s in use. Never leave it unattended, and keep children and pets away from the grill.

5. Have a fire extinguisher nearby. In case of a fire, it’s important to have a fire extinguisher nearby. Make sure you know how to use it before you need it.

By following these safety tips, you can enjoy grilling without putting your home at risk of fire damage. Remember, safety should always come first when using any type of grill.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Celebrating Regional Emergency Preparedness

5/19/2022 (Permalink)

Earlier in the month of May, our team celebrated the Regional Emergency Preparedness Day alongside so many awesome people!

The City of Smiths Station and Russell County Emergency Management were both hosts of the event (amongst others). 

We had a great tent setup that not only showcased equipment and provided some snacks, but also had a corn hole setup for everyone to get their game on. Did we see you there?! If not, we'd love to see you at the next one! We'll be sure to share when it happens next on our social media.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Meet our team!

5/11/2022 (Permalink)

If you don't already follow along with us on social media, you're missing out on weekly introductions to members of our team. 

Each Tuesday, we share a #TeamMemberTuesday post that introduces a member of our SERVPRO family! You get to put a face with a name and learn a few things about them. You may have even met them if you're a customer of ours! 

Be sure to go comment and say hello each week as we continue to introduce our team.

You can follow along with the series on Facebook, Instagram or Twitter. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Celebrating Mother's Day

5/9/2022 (Permalink)

Happy Mother's Day to the moms on our team!

We love celebrating our team any chance we get, but Mother's Day feels extra special.

These ladies wear many hats, but we know that their most important hat is being a mother. How sweet of a moment it was when a few of our team members brought up getting roses for those on our team that were moms. We knew we wanted to share this on our blog because it truly speaks to what an amazing team that we have and what it means to be part of the SERVPRO family.

Mother's Day is always celebrated on the second Sunday in May and has been an official US holiday since 1914.

Since we weren't at work on Sunday, of course, we took the opportunity to celebrate these moms last Friday. We wouldn't be the company we are today without each of you!