A Homeowner's Experience

6/2/2023 (Permalink)

We recently got a glowing review from a customer named Shannon and we wanted to share this on our blog. THIS is what it is all about! We appreciate the opportunity to take care of our customers in moments just like this. Thanks again, Shannon for sharing. 

"I have been a homeowner for over 20 years and this was my first homeowner's claim. I was so upset when I woke up to half of my home being flooded. My husband and I felt so overwhelmed and unsure of what would become of our home. My first call was to my insurance agent who told me to contact a restoration service immediately. She gave me several companies to choose from. I had never dealt with any company of this nature but decided to go with SERVPRO. I was not sure what to expect from their initial visit. I was anxious and nervous. SERVPRO was able to meet me the very next morning to do a very detailed inspection (finding things I didn't even notice immediately). David Spitzmiller took detailed photos and listened to all of my explanations and worries over what was to come. He was so sympathetic to how devastated we were. The next day the mitigation team l by crew chief Cole Brown began the process of removing the carpet, and hardwood floors and installing fans and other equipment to help ensure the damaged areas were removed and the fans, dehumidifiers, and air blowers would run to prevent any additional damage. He and his team were amazing at handling everything. I was stressed about what and how my furniture would be moved and protected. They came in and told me not to worry they would get everything moved and I didn't have to do anything. Their team immediately got to work and I was with them the entire time they answered EVERY question I had and explained to me each step and what purpose it served. While having your home flooded is scary and devastating I promise SERVPRO is professional, caring and I will sleep much better tonight because of Cole Brown and his team for their hard work to begin my home on its way to being ready to rebuild the damaged areas. I can not express how much knowledge and information they provided to me all day as they worked (and wow is flood damage a lot of work to remove). I am grateful to SERVPRO for the professional, caring, and knowledgeable team I had. I know I kept asking some of the same questions over and over but Cole answered them with a smile, information and compassion each time. Sometimes I just needed to hear his reassurance about what was happening and what was going to happen. I want to thank them and all of the SERVPRO team for their hard work."