Celebrating Our Team Each Month

6/18/2024 (Permalink)

Each month, SERVPRO of Phenix City, Eufaula & Tuskegee comes together for a monthly breakfast to celebrate our team. 

We'd love to share about what happened at our May employee breakfast to give you a peek behind-the-scenes. 

Our May company breakfast was an incredible one! We had Robert Moore, the Head Coach of the men’s basketball team at Columbus State University, as our guest speaker. He shared wisdom about working together as a team and about how you are in control of your motivation and your happiness. It was an empowering speech! 

It’s that time of year, so we did a quick give away for a grill. Congrats to Matt Perryman for winning! 

Lynn talked about the growth of SERVPRO® and how fortunate we are to be a part of the brand.  

We also celebrated some of the Mother’s we are so lucky to work alongside (unfortunately, missing a few from our team who have been hard at work helping customer’s from a storm that came through our community the night before). 

If you want to see photos of our monthly breakfasts, be sure to follow along with us on social media where we always share a quick recap!  

A Homeowner's Experience

6/2/2023 (Permalink)

We recently got a glowing review from a customer named Shannon and we wanted to share this on our blog. THIS is what it is all about! We appreciate the opportunity to take care of our customers in moments just like this. Thanks again, Shannon for sharing. 

"I have been a homeowner for over 20 years and this was my first homeowner's claim. I was so upset when I woke up to half of my home being flooded. My husband and I felt so overwhelmed and unsure of what would become of our home. My first call was to my insurance agent who told me to contact a restoration service immediately. She gave me several companies to choose from. I had never dealt with any company of this nature but decided to go with SERVPRO. I was not sure what to expect from their initial visit. I was anxious and nervous. SERVPRO was able to meet me the very next morning to do a very detailed inspection (finding things I didn't even notice immediately). David Spitzmiller took detailed photos and listened to all of my explanations and worries over what was to come. He was so sympathetic to how devastated we were. The next day the mitigation team l by crew chief Cole Brown began the process of removing the carpet, and hardwood floors and installing fans and other equipment to help ensure the damaged areas were removed and the fans, dehumidifiers, and air blowers would run to prevent any additional damage. He and his team were amazing at handling everything. I was stressed about what and how my furniture would be moved and protected. They came in and told me not to worry they would get everything moved and I didn't have to do anything. Their team immediately got to work and I was with them the entire time they answered EVERY question I had and explained to me each step and what purpose it served. While having your home flooded is scary and devastating I promise SERVPRO is professional, caring and I will sleep much better tonight because of Cole Brown and his team for their hard work to begin my home on its way to being ready to rebuild the damaged areas. I can not express how much knowledge and information they provided to me all day as they worked (and wow is flood damage a lot of work to remove). I am grateful to SERVPRO for the professional, caring, and knowledgeable team I had. I know I kept asking some of the same questions over and over but Cole answered them with a smile, information and compassion each time. Sometimes I just needed to hear his reassurance about what was happening and what was going to happen. I want to thank them and all of the SERVPRO team for their hard work."

Celebrating Regional Emergency Preparedness

5/19/2022 (Permalink)

Earlier in the month of May, our team celebrated the Regional Emergency Preparedness Day alongside so many awesome people!

The City of Smiths Station and Russell County Emergency Management were both hosts of the event (amongst others). 

We had a great tent setup that not only showcased equipment and provided some snacks, but also had a corn hole setup for everyone to get their game on. Did we see you there?! If not, we'd love to see you at the next one! We'll be sure to share when it happens next on our social media.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Meet our team!

5/11/2022 (Permalink)

If you don't already follow along with us on social media, you're missing out on weekly introductions to members of our team. 

Each Tuesday, we share a #TeamMemberTuesday post that introduces a member of our SERVPRO family! You get to put a face with a name and learn a few things about them. You may have even met them if you're a customer of ours! 

Be sure to go comment and say hello each week as we continue to introduce our team.

You can follow along with the series on Facebook, Instagram or Twitter. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Celebrating Mother's Day

5/9/2022 (Permalink)

Happy Mother's Day to the moms on our team!

We love celebrating our team any chance we get, but Mother's Day feels extra special.

These ladies wear many hats, but we know that their most important hat is being a mother. How sweet of a moment it was when a few of our team members brought up getting roses for those on our team that were moms. We knew we wanted to share this on our blog because it truly speaks to what an amazing team that we have and what it means to be part of the SERVPRO family.

Mother's Day is always celebrated on the second Sunday in May and has been an official US holiday since 1914.

Since we weren't at work on Sunday, of course, we took the opportunity to celebrate these moms last Friday. We wouldn't be the company we are today without each of you!

Adventures of Dehu: Our Elf on the Shelf

12/15/2021 (Permalink)

Meet Dehu!

We are halfway through the month of December. Woohoo! We love to get in the Christmas spirit around our office. In the past few years, we have been visited by Dehu, our Elf on the Shelf! Yep! He comes to visit our warehouse in Smiths Station, Alabama leading up to Christmas. He hides around our office and warehouse each night and waits for one our employees to find him.

We look forward to being able to share his hiding spot each day during the week after he is found by one of our team members! If you're not already following us on social media, this is a great time to do so and to have something to look forward to each day. You can find us on Facebook, Instagram and Twitter. 

So... where do you think we will find Dehu next?

2021 SERVPRO Convention + Hitting 15 Years of Business

8/6/2021 (Permalink)

Once a year, all of the SERVPRO franchise owners and some of their team members get together for the annual SERVPRO Convention. In 2020, convention looked a little different. Due to the COVID-19 Pandemic, it was held virtually.

This year, we were fortunate enough to have a hybrid convention! Some of our owners stayed home and watched virtually, while some of the SERVPRO family went down to Orlando, Florida to spend time with each other and learn from one another.

 Our owners, Jim & Susan Culpepper, were recognized for FIFTEEN years of business! This wouldn't be possible without each of you, so thank you from the bottom of our heart.

Through general sessions, workshops and fellowship, our owners were able to gain knowledge that we are bringing back to our territory to better serve YOU.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Our Marketing Team Travels to Atlanta, Georgia

8/4/2021 (Permalink)

This is a picture from the training that our marketing team attended. What a team!

Recently, our team took a trip to Atlanta, Georgia to spend time with other SERVPRO marketing team members. They spent the day learning together and from each other!

One of the best things about SERVPRO is that we are all one team, and we WANT to learn from each other. When you work with SERVPRO, you are working with a national network of over 1,700+ franchise locations from across the country. We are locally owned and operated, but love being able to have the opportunity to see what other franchisees across the country are doing and continuing to push ourselves to give our customers the best possible experience.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Continuing Education Credits in Smiths Station, AL

5/24/2021 (Permalink)

Did you know we offer continuing education courses? SERVPRO of Phenix City, Eufaula & Tuskegee offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

• Water Damage Restoration
• Fire Damage Restoration
• Understanding Mold in the Restoration Industry
• Restorative Drying for Loss Control
• Mitigation Awareness Response Seminar (non-credit course)

Our classes take place right here in our office in Smiths Station, AL! We always post on our social media when we are hosting a Continuing Education course, so be sure to follow us on your favorite platform.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Making Eufaula, Alabama Certified: SERVPRO Cleaned

5/24/2021 (Permalink)

Certified: SERVPRO Cleaned is a defensive cleaning program that goes beyond janitorial or carpet cleaning, it’s a higher standard of clean. This is proactive viral pathogen cleaning that helps ensure the cleanliness of the restaurants, businesses and public spaces in the communities we all call home. Our SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills - always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

Are you interested in a free quote for our Commercial Services, or are you a Consumer who wants to learn more about the program? When you click on the previous text, it'll take you to a page to find out more about what we can do for your home or business in Eufaula, Alabama!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Thankful for Our Phenix City Team

5/17/2021 (Permalink)

Last week, we posted this on Facebook. (Pssst - If you aren't following us on social media yet, this is your sign!)

We had a fun Friday last week with our team playing a SERVPRO themed jeopardy game at our office in Smiths Station, Alabama. Congratulations again to Brandon for winning the grand prize!

We are so thankful for all of our employees! Our team is truly the best and takes such great care of our customers. We can't sing their praises enough!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

IICRC Certified & Your Peace of Mind

5/17/2021 (Permalink)

Did you know that we are an IICRC Certified Firm? Let's talk about what that means.

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. For a brief overview, it consists of standards, certifications, and certified firms. As described on their website, their purpose and mission is;

"The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries."

As a consumer, IICRC allows you to have peace of mind when knowing who to trust in the restoration industry. We have to follow the industry guidelines and perform the scope of work that we have learned in our IICRC classes & continuing education. With the help of DryBook paired with the standards that IICRC puts out, DryBook tells us how much equipment we can set in a home. This depends on the size and how much material has been affected. Pretty cool, right?!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Disaster Recovery Teams

5/17/2021 (Permalink)

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated—so we’re a part of this community too. We are also part of a national network of over 1,700 Franchises, which enables us to respond quicker with more resources. For major storms and disasters, we can call upon special Disaster Recovery Teams strategically located throughout the country.

You can click here to read more about our Disaster Recovery Teams. 

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

A Moment of Silence

9/11/2020 (Permalink)

Today is 9/11. We are remembering those we lost on this day nineteen years ago & honoring the heroes. Please join us in a moment of silence.

Throughout the COVID-19 pandemic, we have been doing our best to help first responders feel safe as they keep all of us safe. For all first response vehicles, we have been offering towel surface wipe down and Microbial Misting throughout the vehicle at no cost to our first responders. If you'd like to see our last blog post on it, you can read that by clicking here.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Employee Safety During COVID-19

5/15/2020 (Permalink)

Here at SERVPRO of Phenix City, Eufaula & Tuskegee, we want to share a few helpful tips to keep your employees safe. Encourage your employees to…

Practice Good Hygiene

• Stop shaking hands – use other noncontact methods of greeting
• Clean hands with sanitizer or wash their hands frequently
• Avoid touching their faces and cover coughs and sneezes
• Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
• Increase ventilation by opening windows or adjusting air conditioning

Be Careful with Meetings & Travel 

• Use videoconferencing for meetings when possible
• When not possible, hold meetings in open, well-ventilated spaces
• Consider adjusting or postponing large meetings or gatherings
• Assess the risks of business travel

Handle Food Carefully 

• Limit sharing food with others
• Strengthen health screenings for cafeteria staff and their close contacts
• Ensure cafeteria staff and their close contacts practice strict hygiene

Stay Home if…

• They are feeling sick
• They have a sick family member in their home

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Cleaning Your Business During COVID-19

5/15/2020 (Permalink)

SERVPRO of Phenix City, Eufaula & Tuskegee offers cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business. SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

The CDC recommends the use of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC.

SERVPRO of Phenix City, Eufaula & Tuskegee professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Trained to the Highest Standards

5/8/2020 (Permalink)

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards. SERVPRO of Phenix City, Eufaula and Tuskegee is being called on by numerous home owners and property managers to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Here in Your Community. Here to Help.

5/8/2020 (Permalink)

During uncertain times, SERVPRO of Phenix City, Eufaula & Tuskegee is prepared to help you when it matters most.

Responding during difficult times is what we do, it’s who we are and what we know. Right now, during this most unprecedented moment we share with you, we continue to answer the calls of our neighbors who need us most.

Our business remains open to you as our employees and services are essential during this coronavirus pandemic. If your home or business is in need of cleaning and sanitizing, or any of our core water and fire services, give us a call. We are here and ready to serve.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Supporting our First Responders. Serving our Communities.

5/8/2020 (Permalink)

Check out our parking lot set-up!

Last week, you could find our awesome employees working hard to clean, disinfect and sanitize for the Russell County Sheriff's Office. For all first response vehicles, we have been offering towel surface wipe down and Microbial Misting throughout the vehicle at no cost to our first responders. 

We've been sharing lots of photos on our social media, so be sure to click one of the icons in the upper righthand side of our website to follow along with us on your preferred platform. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

*While supplies last *For all First Response Vehicles

Free Continuing Education Seminars in August 2019

7/24/2019 (Permalink)

We are offering TWO free Continuing Education Seminars on August 14th, 2019. These seminars will be held at our office located at 17159 US Hwy 280 East in Smiths Station, AL, 36877. Please see below for details!

Cleaning and Restoring Smoke Damaged Contents (2 Credit Hours) - Course #6000040048 

• Registration Time: 9:30est/8:30cst
• Course Time: 10:00est/9:00cst
• 100% Attendance is REQUIRED in order to receive CE Credit for this course.

Restorative Drying for Water Damage (2 Credit Hours) - Course #27385 

• Registration Time: 12:00est/11:00cst
• Course Time:  12:30est/11:30cst
• 100% Attendance is REQUIRED in order to receive CE Credit for this course.

Class size is limited. Please reserve your spot by contacting 

Lynn Smith at (334) 298-8252 or lsmith@SERVPRO9392.com. 

We look forward to seeing you there! 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

We Will Miss You, Carlos!

3/24/2019 (Permalink)

Carlos & Bo are pictured above.

On Friday, March 22nd, we had an employee breakfast at our office in Smiths Station, Alabama, and celebrated years of hard work from a dedicated employee. Here at SERVPRO, you'll see us referring to our employees as our "SERVPRO Family" and we really mean that. Carlos has done just that. He's always come to work with a positive attitude and has always been a dedicated member of the team. It is hard to say goodbye, but we are thankful to have had him as a part of the SERVPRO family. 

“Carlos has worked with us for the past 6.5 years and has learned the business and done everything asked of him. He has the utmost pride in his work and pays attention to the details. Carlos has been a dedicated team member for us and we are truly going to miss him. We wish him nothing but the best.” Bo Bryan, Production Manager

Job File Coordinator

3/24/2019 (Permalink)

Here at SERVPRO of Phenix City, Eufaula & Tuskegee, we know that the last thing you're thinking about is the claims process when disaster strikes your home or business. That's why we help manage the insurance paperwork and process. Let's talk about what a Job File Coordinator is and what that means for you as our customer!

A Job File Coordinator performs tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. They also create preliminary estimates (and this is just to name a few of the many tasks that our amazing job file coordinators help us with on a daily basis).

But, what does this mean for you? This means that you'll have someone in our office who is your dedicated point of contact. They will monitor your job (by communicating with our production team) and work with your insurance company and make sure that you're kept up-to-date every step of the way. 

24/7/365

3/24/2019 (Permalink)

We know that Alabama storms don't wait for business hours. We know that water leaks don't wait for a weekday. We know that fires don't discriminate. That's why we are here for you 24 hours a day, 7 days a week, 365 days of the year. 

We are locally owned and operated. This means we are close by and ready to respond when disaster strikes your Phenix City, Eufaula or Tuskegee home or business. We have highly trained technicians and state-of-the-art equipment ready to respond and to properly clean and restore your house so that it feels like home again.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Here to Help

3/24/2019 (Permalink)

Joe Walden (Smiths Station's Fire Chief) and Jim Culpepper (owner) pictured above.

At our Business After Hours event with the East Alabama Chamber of Commerce, we had a TV raffle to raise money for a local family who recently suffered fire damage at their home. That local family was the family of Smiths Station's Fire Chief Joe Walden. We raised $350 and matched that as a company to donate a total of $700 to his family. The attendee who won the television in the raffle asked for it to be donated right back to that family. Thank you to our generous community for helping us make this happen!

We also wanted to share a comment on our Facebook post from a former employee Lois, "I’ve been retired from this SERVPRO for almost 4 years and I am still proud to say, THAT’S MY TEAM!!
Best team ever!!" 

When we say SERVPRO family, we mean it. Thank to our local community for letting us help you all in your times of needs. We are so proud to serve this local community. 

Restore > Replace

3/24/2019 (Permalink)

Let's talk about content restoration. 

SERVPRO of Phenix City, Eufaula & Tuskegee specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

• Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned. 
• Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

We know how much your belongings mean to you. They're more than just content; they're photos, they're your babies first outfit, they're memories. We understand that. That's why we pride ourselves on being able to do our best to Restore > Replace. 

First Responder Bowl

12/4/2018 (Permalink)

SERVPRO is proud to announce the inaugural SERVPRO First Responder Bowl being played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities like Phenix City, Eufaula & Tuskegee when the unexpected or the unthinkable happens. Kickoff for the event, televised by ESPN, is December 26 at 1:30 ET, featuring Boston College and Boise State.

The SERVPRO First Responder Bowl will honor first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers planned to distribute 10,000 complimentary tickets to verified first responders and their families who sign up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets are possible thanks to corporate sponsors like SERVPRO and individual fans who chose to “Sponsor a Responder” with a $15 donation when they purchase their general admission tickets.

“The SERVPRO First Responder Bowl is a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”